CONTACT

Talk to us.

A quick reply, from a real person. And if you just want to say hello, that’s welcome too.

Write to us.

Choose a topic and we’ll point you to the right person.

YOUR TOPIC

If it’s urgent, you can also find us on Discord.

EMAIL

support@clown.art

An order, a delivery, a return, or just a few words. A real person replies in French.

DISCORD

Join the Discord

Dedicated channels, events with Baggy and drawing challenges. It’s free.

WHERE TO FIND US

At Le Géant des Beaux-Arts

There’s no CLOWN shop yet. You can find us at Le Géant des Beaux-Arts, in 20 shops across France.

FREQUENTLY ASKED QUESTIONS

The questions
on your mind.

Still looking for an answer?

THE FORM IS JUST ABOVE ↑
01There’s a problem with my order. What should I do?

Write to us at support@clown.art with your order number. A real person will reply.

02When will my parcel arrive?

Your order is prepared within 24–48 working hours, then delivered in 1–7 working days in France. We email your tracking link as soon as it ships. Full details are in our delivery policy.

03How do I return a product?

You have 14 days from delivery. Request your label through Coliback : returns are free in mainland France. You’ll find the conditions in our returns policy.

04Where can I find CLOWN in a shop?

At Le Géant des Beaux-Arts, in 20 shops across France, and here on clown.art.

05Which payment methods can I use?

Card (Visa, Mastercard, Amex, CB), Apple Pay, Shop Pay and PayPal. The methods available in your country appear at checkout, secured by Shopify.

BEFORE YOU WRITE

Your answer might be here.

Four shortcuts to save you time.

Where is my order?

Your parcel is prepared within 24–48 working hours. We email your tracking number as soon as it ships.

Track my order

My parcel is damaged

Report the damage to the carrier, then email support@clown.art with photos.

Email support

A question about the courses

Your courses are on clown.school. If you can’t access them, write to us and choose “Courses” as your topic.

Access my courses

THEY OPENED THE KIT

What parents
have to say.

4.7 / 5from 34 Trustpilot reviews
Excellent · 4.7 out of 5
34Trustpilot reviews
5Mpeople follow Baggy
+500students supported
+500
students supported
4.7/5
from 34 Trustpilot reviews
15
activities to choose from
Lifetime
access to both art courses

THE COMMUNITY

We draw together
on Discord, too.

Dedicated channels, events with Baggy and drawing challenges. And for a quick question, it’s often the fastest way.

Join the Discord

Free and open to everyone.

Baggy drawing a bust, seated at his easel