Returns and Refund Policy
Last updated: 30 March 2026
This policy sets out how to exercise the right of withdrawal and return products sold by CLOWN.ART, according to the sales channel, in accordance with the French Consumer Code and European regulations.
Article 1. Purchases on www.clown.art (online store)
1.1. Right of withdrawal — physical products
Under Articles L.221-18 et seq. of the French Consumer Code, you have fourteen (14) calendar days from receipt of the goods to exercise your right of withdrawal, without giving a reason or paying a penalty.
1.2. How to exercise your right of withdrawal
Notify us of your decision before the 14-day period expires: by email to support@clown.art; by post to 200 rue de la Croix Nivert, 75015 Paris, France; or using the model withdrawal form attached to our Terms of Sale.
1.3. Returns procedure
After notifying us, you have fourteen (14) days to send the products back. Returns are handled through our partner Coliback.
Direct returns address: KAIROS LOGISTIQUE p/c Clown.art — Service Retours, 3 rue René Cassin, 77290 Mitry-Mory, France.
1.4. Condition of products
Products must be returned in their original condition, new, unused and in their original packaging. You are only liable for any loss in value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
1.5. Return costs
Mainland France: CLOWN.ART covers return costs (free returns through Coliback).
European Union and international destinations: the Customer pays the return costs.
1.6. Refunds
For a valid withdrawal, we will refund the purchase price of the products within 14 days of being informed of your decision. Original delivery charges are not refunded. We may withhold the refund until we receive the returned products or proof of dispatch (Article L.221-24 of the French Consumer Code).
The refund will be made using the same payment method as the original order.
1.7. Exceptions to the right of withdrawal
The right of withdrawal does not apply to made-to-measure or personalised goods, or digital content whose performance has begun (online courses whose access code has been activated), in accordance with Article L.221-28, paragraph 13, of the French Consumer Code.
Article 2. Online courses (online school)
Online courses are digital content supplied without a physical medium.
Access code not activated: the Customer may request a refund within 14 days of purchase. The code will be deactivated and the refund issued.
Access code already activated: under Article L.221-28, paragraph 13, of the French Consumer Code, no refund can be granted once performance has begun with the Customer’s express consent and express waiver of their right of withdrawal.
For questions or technical problems: support@clown.art.
Article 3. Purchases on the Cultura marketplace
After-sales support and returns for CLOWN.ART products purchased through the Cultura marketplace (www.cultura.com) are handled by Cultura.
The Customer must submit returns, complaints or refund requests through their Cultura account or by contacting Cultura customer service.
As a third-party seller, CLOWN.ART complies with its partnership agreement with SOCULTUR SAS, including dispatch times (no more than two working days after confirmation), product quality and prompt handling of requests.
Article 4. Purchases at physical events
Products purchased at physical events (exhibitions, fairs such as Paris Manga, etc.) are not covered by the statutory right of withdrawal for distance sales, as the contract is concluded with both parties physically present.
As a goodwill policy, CLOWN.ART nevertheless accepts returns under the following conditions:
- The request must be made within thirty (30) days of purchase.
- The product must be intact: new, unused and in its original packaging.
- The Customer bears all return costs.
- When an intact product is accepted for return, its value will be refunded.
To arrange a return: support@clown.art.
Article 5. Purchases at Le Géant des Beaux-Arts (GBA)
CLOWN.ART products purchased in a Le Géant des Beaux-Arts store are not covered by the statutory right of withdrawal (physical retail sales).
As a goodwill policy, CLOWN.ART accepts returns under the following conditions:
- The request must be made within thirty (30) days of purchase.
- The product must be intact: new, unused and in its original packaging.
- The Customer bears all return costs.
- Returns are accepted for exchange or credit only, without a refund.
To arrange a return: support@clown.art.
Article 6. Statutory guarantees
Whatever the sales channel, the Customer benefits from the statutory guarantee of conformity (Articles L.217-1 to L.217-32 of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code), as detailed in our Terms of Sale.
Article 7. Mediation and disputes
For disputes concerning purchases on www.clown.art, first contact support@clown.art. For purchases on Cultura, contact Cultura customer service.
If no amicable solution is reached: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris.
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