Shipping Policy
Last updated: 30 March 2026
This policy sets out the delivery arrangements for physical products sold by CLOWN.ART on www.clown.art. Shipping for purchases on the Cultura marketplace is governed by Cultura’s terms.
Article 1. Delivery destinations
We ship to mainland France, the European Union and selected French-speaking countries internationally.
Article 2. Dispatch and delivery times
Orders are prepared and handed to our logistics partner Kairos Logistique within 24–48 working hours of payment confirmation.
Estimated delivery times, starting from dispatch:
- France: 1–7 working days.
- European Union: 2–14 working days.
- International destinations outside the EU: 4–20 working days, subject to customs processing.
In accordance with Article L.216-1 of the French Consumer Code, delivery will take place no later than thirty (30) days after the contract is concluded (Article L.216-6 of the French Consumer Code).
Article 3. Delivery charges
Delivery charges depend on the destination, parcel weight and delivery method selected. They are shown to the Customer before the order is finally confirmed.
Article 4. Carriers
Products are shipped through our partner carriers: La Poste (Colissimo), Mondial Relay, DPD or another selected carrier. A tracking number is emailed when the order is dispatched.
Article 5. Transfer of risk
Under Article L.216-4 of the French Consumer Code, risk transfers only when the Customer takes physical possession of the products.
Exception: if the Customer selects a carrier other than one offered by us, risk transfers when the goods are handed to that carrier.
Article 6. Customs and imports (outside the EU)
For orders outside the EU or to French overseas departments and territories (DOM-TOM):
- The Customer is the importer of record.
- The price paid excludes customs charges.
- Customs duties and taxes are payable solely by the Customer.
If the Customer refuses a parcel because of customs charges, return costs and any destruction costs will be deducted from the refund.
Article 7. Damaged parcels or non-conforming products
If a parcel is damaged or a product does not conform to the order, record your concerns with the carrier and contact support@clown.art with photographs.
Article 8. Delivery delays
If delivery is delayed beyond 30 days, the Customer may give the Seller formal notice and then terminate the contract, with a full refund within 14 days (Article L.216-6 of the French Consumer Code).
